Some frequently asked questions.
1. Do I need to contact you before carrying out the sequencing experiment?
YES! Make sure you contact us BEFORE you carry out the experiment.
Bioinformatics can not salvage a badly designed experiment. Experimental design is included in the quote. Feel free to contact the customer service and talk to one of our scientists. We will guide you from the beginning.
2. Do you provide service to overseas?
YES! Our company is located in Cambridge, MA, USA, but we provide service globally. Now, we have customers from China, India, Japan and United States.
3. How do I pay you?
We accept Paypal, wire transfer and check, etc. Please ask the customer service for more details.
In case you haven’t found the answer for your question please feel free to contact us at firstname.lastname@example.org. our customer support will be happy to help you.